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Help Center

Special Notice

Special Notice


Before you start browsing various information on this platform or accepting the services provided by this platform, please be sure to carefully read the terms in the "CNCNGO Terms and Conditions" (hereinafter referred to as "this agreement"), with particular attention to the bolded parts. Also, review other documents attached to this agreement or related to the services of this platform (www.CNCNGO.com mentioned in this agreement and its mobile client software and applications are all referred to as "this platform" or "CNCNGO". Unless otherwise specified, "this platform" in this agreement also refers to the owner and operator of this platform).

This platform attaches great importance to and actively protects your personal privacy and other relevant personal information. For this reason, we have formulated a "Privacy Policy". Please read it carefully and ensure that you fully understand its content.

If you have any questions during the process of reading and understanding this agreement, you can contact the customer service staff of this platform for consultation in accordance with the methods specified in this agreement. If you have objections to any terms in this agreement, please immediately stop accessing this platform and stop accepting the services provided by this platform. Otherwise, it will be regarded as you have agreed and are willing to abide by the provisions of this agreement.

This platform may update this agreement at different times. Once the updated agreement terms are released, they will take effect and replace the original agreement terms. You can view the latest version of the agreement terms on this platform. Before the agreement terms are updated, all your actions still follow the agreement terms in effect at that time. After this platform modifies the agreement terms, if you do not accept the modified content, please immediately stop using the services provided by this platform. Users who continue to use the services will be regarded as having accepted the modified agreement.

1. Regulations on CNCNGO Ownership


The CNCNGO website (www.CNCNGO.com) belongs to YIBAFA LTD in the United Kingdom, and the company holds all operating rights. Any unauthorized use, copying, or imitation of the content and services of the CNCNGO website will be regarded as an infringement of the legitimate rights and interests of YIBAFA LTD. For any act of infringement, YIBAFA LTD reserves the right to pursue relevant legal responsibilities in accordance with the law.

1.1 Consequences of Infringement
Unauthorized use of the content and services of the CNCNGO website will lead to the following consequences:

  • Legal aspect: YIBAFA LTD will take legal measures to defend its intellectual property and legitimate rights and interests. Unauthorized use is very likely to lead to civil litigation, and the infringer may need to bear corresponding compensation responsibilities.
  • Account aspect: Once an account is found to use the content and services of the CNCNGO website without authorization, the account will be immediately disabled, and the user will lose the right to access and use the website.
  • Reputation impact: Unauthorized use of website content and services will be condemned by the public, and the reputation of the violator may suffer serious damage.
  • Economic compensation: Depending on the severity of the infringement, the infringer may need to pay a certain fine and compensate YIBAFA LTD for the losses suffered due to the infringement.

We strongly recommend that all users strictly abide by the usage terms of the CNCNGO website, respect intellectual property rights, and avoid any unauthorized use.

1.2 Intellectual Property Protection Measures
The CNCNGO website has taken a variety of measures to protect intellectual property and legitimate rights and interests to ensure that the content and services of the platform are not used without authorization. These measures include but are not limited to the following aspects:
  • Copyright statement issuance: Publish a clear and definite copyright statement in a prominent position on the website to inform users that all content is protected by copyright law and cannot be used without authorization.
  • Application of technical protection means: Use advanced technical means such as digital watermarking technology, encryption technology, and anti-hotlink technology to prevent content from being copied, downloaded, or distributed without authorization.
  • Legal protection: Cooperate with professional legal advisers to formulate strict usage terms and privacy policies, and take legal actions to pursue the responsibilities of infringers when necessary.
  • Implementation of monitoring and detection: Regularly monitor and detect the usage of website content to discover and handle any unauthorized use in a timely manner.
  • Establishment of user reporting mechanism: Set up a special user reporting mechanism to encourage users to actively report any acts suspected of infringing intellectual property rights and conduct investigations and handling work in a timely manner.
  • Conduct of education and publicity activities: Through website announcements, user guides, and educational materials, publicize the importance of intellectual property protection to users and enhance their legal awareness and self-discipline awareness.
  • Signing of partnership agreements: Sign strict agreements with partners to clearly define usage terms and intellectual property protection related content to ensure that partners also abide by relevant regulations.

Through these measures, the CNCNGO website is committed to protecting its own intellectual property and legitimate rights and interests and maintaining the healthy and stable development of the platform and the legitimate rights and interests of users.

2. Explanation of CNCNGO Account Usage Rights



2.1 Registration Process and Requirements
You must sign the agreement and complete the registration process in accordance with the steps and rules set by this platform. Only after completing the registration process, providing true and accurate personal information and being recognized by this platform can you become an official user of CNCNGO and obtain platform membership. If you have provided registration-related personal information to this platform and accepted the services provided by the platform before signing this agreement for the first time, then you agree that when you sign this agreement for the first time, CNCNGO can directly call the registration information you have provided before, so there is no need for you to provide registration information again; after you complete the first signing of the agreement and registration, the platform may require you to sign the agreement again when you log in later, but you do not need to register again.


2.2 Account Password Management
After becoming an effective user of this platform, the platform will assign you an exclusive personal account. You need to set and properly keep your account password. If property losses are caused due to your own reasons such as loss or tampering of the account password, the platform will not bear any responsibility. If your account password is lost or tampered with, please immediately contact the platform for reporting the loss or take other relevant protection measures. However, the platform cannot guarantee the timeliness and effectiveness of these measures.


2.3 Provision and Update of Identity Information
To ensure a smooth registration process, you need to provide valid identity information, including but not limited to identity certificates, contact numbers, and email addresses. To be able to obtain the services provided by the platform in a timely manner, you should provide valid contact information when registering and ensure that it remains valid. Once your identity information or contact information changes, you must update it in your account in a timely manner.


2.4 Information Receiving and Sending of Commercial Information
During the service process, the platform will irregularly send you necessary information related to platform operation, your transactions, logistics, and other services. When registering an account, you should truthfully fill in a legal and effective information receiving address or method. Otherwise, you may not be able to enjoy the corresponding services or obtain relevant information. At the same time, you agree that the platform has the right to send you commercial information through the above information receiving address or method, provided that you must abide by the laws and regulations of your place of residence.

After complying with the above terms and regulations, you will have the right to display and sell products, manage orders, and interact with customers on the CNCNGO platform. We are committed to creating a safe, fair, and efficient trading environment for all merchants and users. Therefore, please be sure to abide by the various regulations of the platform and jointly maintain a good business ecology.

3. Details of CNCNGO Website Copyright Statement


All content on the CNCNGO website (www.CNCNGO.com), including but not limited to text, pictures, icons, logos, audio clips, videos, software, and their arrangements, belongs to YIBAFA LTD or its content suppliers and is protected by international copyright and other intellectual property laws.

Without prior written permission from YIBAFA LTD, it is strictly prohibited to copy, distribute, display, modify, transmit, reprint, republish, download, or use any content on this website in any other way. Any unauthorized use may constitute an infringement of copyright and other legitimate rights and may lead to legal actions.

YIBAFA LTD reserves the right to take legal actions against any unauthorized use of the content of the CNCNGO website, including but not limited to seeking damages, applying for injunctive relief, and other legal remedies.

If you think that your work has been improperly used on this website or your copyright has been infringed, please contact us in time, and we will handle your complaint in accordance with relevant laws and regulations.

Thank you for respecting our intellectual property and let us work together to maintain a good network environment.

4. Terms of CNCNGO Disclaimer


As an intermediary platform, CNCNGO is mainly responsible for helping you purchase samples and carry out transportation work. CNCNGO always exists as the consignee throughout the process and will inspect some packages during the procurement stage.

If CNCNGO finds that the consignor has purchased or consigned any prohibited items, we have the right to return the package or refuse to execute the consignment. If the products you purchase involve legal issues, CNCNGO will cooperate with relevant units to conduct investigations. However, it should be noted that this does not mean that CNCNGO will disclose customer information at will. We will always protect your privacy and security within the scope permitted by law.

Using the services of CNCNGO means that you agree and accept the following terms:

  • Responsibility limitation aspect: CNCNGO is not responsible for any legal issues caused by the customer's purchase behavior or delivery content. All purchase and delivery behaviors are the responsibility of the customer.
  • Package inspection right: CNCNGO reserves the right to inspect packages during the procurement process to ensure that there are no prohibited items. Once prohibited items are found, CNCNGO has the right to return the package or refuse to execute the commission.
  • Obligation to cooperate in investigations: If there are relevant legal requirements, CNCNGO will actively cooperate with relevant units to conduct investigations, but we will do our best to protect customer information privacy within the scope permitted by law.
  • Information protection commitment: CNCNGO promises not to disclose customer information at will unless otherwise provided by law or with the customer's explicit consent.

Please be sure to understand and abide by relevant laws and regulations and avoid purchasing or sending any prohibited items. Using the services of CNCNGO means that you confirm that you have read and agreed to all the terms of this disclaimer.

5. Explanation of CNCNGO Arbitration Applicable Law



All users of the CNCNGO platform must abide by the following legal and arbitration terms:

  • Applicable law provisions: This agreement and any disputes arising from the use of the CNCNGO platform are governed by British law. All users should abide by relevant laws and regulations when using the platform.
  • Dispute resolution channels: If any disputes arise from the use of the CNCNGO platform, both parties should first try to resolve them through friendly consultations. If the consultations fail to reach an agreement, the disputes should be submitted to the British Arbitration Association for arbitration.
  • Specific arbitration terms: All arbitrations should be conducted in the United Kingdom, and the arbitration procedures should be strictly implemented in accordance with the rules of the British Arbitration Association. The arbitration award is final and legally binding on both parties.
  • Cost bearing rules: Generally, the losing party bears the arbitration costs, unless otherwise specified in the arbitration award.
  • Special circumstances note: Despite the above arbitration terms, CNCNGO reserves the right to file lawsuits against any users in any courts with jurisdiction to seek injunctive relief or other appropriate legal remedies.

Using the services of CNCNGO means that you confirm that you have read and agreed to the legal terms applicable to arbitration. We are committed to creating a fair and transparent trading environment for all users and expect to maintain platform order and the legitimate rights and interests of users through clear legal and arbitration terms.

We have always been committed to providing you with high-quality services and look forward to working with you to create a better future.


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