To ensure that you can receive your purchased goods smoothly, we have carefully formulated the following delivery policy and shipping restrictions. Please be sure to read the following carefully before placing an order.

I. Delivery Range Explanation

· Global Coverage Areas

· CNCNGO has a powerful logistics network and can provide delivery services worldwide, covering major regions such as Asia, Europe, North America, South America, and Oceania.

· However, for countries in a state of war, under sanctions, or not covered by the Universal Postal Union, we currently cannot provide delivery services.

· Special Situation Handling

· Some remote areas may have certain limitations in delivery and may require a longer delivery time. When placing an order, it is recommended that you contact our customer service staff in a timely manner to accurately know the specific deliverable range information.

II. Delivery Price Composition

· Billing Factor Consideration

· The calculation of delivery fees takes into account multiple factors, including the destination country or region, the weight and volume of the goods, and the delivery method you choose (such as standard delivery, express delivery, etc.).

· If the delivery destination is a remote area, according to the fee standards provided by logistics providers, we may need to add a remote area surcharge on top of the basic delivery fee. It should be emphasized that this part of the fee is not set and collected by CNCNGO. Instead, it is determined whether to collect and the specific amount based on the actual quotation of logistics providers.

· Fee Display Channels

· When you place an order, the system will automatically and accurately calculate and clearly display the specific delivery fee amount according to the above rules. At the same time, on the order confirmation page, you can also view the detailed delivery fee information.

III. Delivery Time Estimation

· Influence Factor Analysis

· The time required for goods to be delivered from shipment to arrival is affected by various factors, such as the geographical location of the destination country, the current inventory status of the goods, and the different delivery methods selected.

· Regular Delivery Duration

· Under normal circumstances:

· When choosing standard delivery, the expected delivery time is between 7 and 15 working days.

· If you choose express delivery service, the usual delivery time is between 3 and 7 working days.

IV. Disclaimer Terms

· Service Purpose and Risk Warning

· CNCNGO always adheres to the concept of eliminating all worries for customers in international online shopping. However, given that there may be some illegal business activities on e-commerce platforms like Taobao, we warmly remind you to be cautious when shopping. The following special circumstances, once occurred, will be regarded as your understanding and agreement to the subsequent handling methods. If you have any doubts, please contact our customer service staff for verification when submitting the order.

· Handling of Various Special Goods and Situations

· Sensitive Goods Handling

· For sensitive items such as essential oils, care solutions, lubricants, batteries, and glue, to ensure smooth delivery, we will take corresponding measures (such as removal) if necessary to ensure normal delivery to you.

· Customs Policy Risks

· Goods containing brands, large amounts of liquids, powders, live goods, food, medicines, etc. may face certain risks during transportation due to customs policies. If any adverse consequences are caused by these factors, CNCNGO is not responsible for customs clearance and related legal consequences.

· Limitations of Goods Inspection

· For specific products such as electrical appliances, branded goods, tickets, cards, models, etc., we cannot conduct comprehensive professional detection (such as quality identification, authenticity discrimination, integrity verification, etc.). Quality inspectors can only check the integrity of the product's appearance and the completeness of accessories but cannot turn on the machine to check whether there are any internal quality problems with the product.

· Risk Bearing for Fragile Goods

· Products containing ceramics, glass products, and irregularly shaped products (such as wipers, car fenders, etc.) may be worn or broken during multiple transshipments in the transportation process. We guarantee that the goods are in a complete state before shipment. However, if the goods are damaged during the delivery process and are identified as fragile by the logistics provider, the resulting losses shall be borne by you.

· Instructions for Customized Goods

· If the order you submit is of customized goods type, it is strongly recommended that you fully communicate and negotiate with the merchant to clarify the details of the goods. After reaching an agreement, please accurately provide the contact information of the merchant. Due to the particularity of customized goods, we cannot conduct professional inspection. Therefore, the resulting losses shall be borne by you.

· Rules for Deposit Orders

· According to the relevant regulations of Taobao sellers, deposit orders cannot be canceled once placed. You need to pay the balance according to the information released by the seller to complete the shipping process. If the balance is not paid within the specified time, the deposit will not be refunded.

· Risk Notification for Sellers with Low Reputation

· It is recommended that you choose stores with good reputation (at least three hearts) and Taobao deposit to purchase goods. Stores with low reputation and no deposit may have problems such as sellers not shipping, false shipping, and difficulties in after-sales and rights protection. All losses caused thereby shall be borne by you.

· Inspection Standards for Goods with Collection Value

· For goods with high collection value such as "CD" and "handmade products", to avoid affecting your collection experience as much as possible, our inspection standard for such goods is to check without opening the plastic bag and only confirm whether the appearance is damaged. The specific internal details cannot be verified. Therefore, the risks arising therefrom shall be borne by you.

· Explanation of External Factors Causing Delivery Delays

· In the following situations, the delivery time may be affected, and CNCNGO does not bear the corresponding responsibility:

· Force Majeure Factors: Delivery delays caused by force majeure events such as natural disasters, epidemics, wars, strikes, etc.

· Customs Inspection Factors: Customs inspections in some countries or regions may cause delivery delays.

· Address Information Factors: Please be sure to ensure that the delivery address you provide is accurate and complete. If delivery is delayed or fails due to incorrect or incomplete addresses, CNCNGO is not responsible.

· Logistics Own Factors: Delivery abnormalities caused by operational errors or delays of logistics providers.

· Government Policy Factors: Changes in government policies in the destination country or region may lead to delivery delays or inability to deliver.

· Holiday Impact Factors: During holidays, logistics services may be affected, resulting in delivery delays.

If the order you place has the above-mentioned risk situations, we will assume that you have read and accepted all the terms of this disclaimer. Please be sure to read it carefully. CNCNGO reserves the right of final interpretation of all terms.

We will do our best to ensure that your goods can be delivered safely and on time. If you encounter any problems during the delivery process, please feel free to contact our customer service staff, and we will be happy to help you.

V. Statement on Infringing Goods

· Solemn Statement Content

· In view of the particularity of the CNCNGO platform, we hereby solemnly declare that any entrusted purchase involving international famous brands and infringing goods is strictly prohibited, including but not limited to internationally, regionally, and regionally well-known brands and unauthorized brand goods.

· Handling Measures for Infringing Goods

· If any goods that may involve infringement are found during the procurement or warehousing process, we will take immediate action to return the goods and refund the corresponding order amount to your account balance.

· Penalty Regulations for Illegal Purchases

· If you repeatedly try to purchase such goods that may involve infringement, we reserve the right to ban your account.

· Prohibited Sales Categories

· At the same time, we firmly prohibit the sale of any form of "accounts and related information, pirated goods", which includes but is not limited to products with clear intellectual property rights such as "Google, Microsoft, Apple, Blizzard, Steam". Once such violations are found, we will immediately ban the relevant account and may conduct risk control on your account balance for up to 180 days.

Please strictly abide by relevant laws and regulations when using the CNCNGO platform and let us work together to create a healthy and orderly shopping environment.