Before starting your shopping agent journey, please briefly read this introduction to popular Chinese e-commerce platforms.

Tmall: Tmall.com is Asia's open and largest business-to-consumer (B2C) retail platform, enabling businesses worldwide to reach China's vast and growing consumer market. Tmall.com has established itself as the destination for quality, brand-name goods catering to increasingly sophisticated Chinese consumers and is the most visited B2C online retail website in China. Since Tmall sets high standards for products, most products are slightly higher in price. But its reputation is excellent. If you are looking for high-quality products, we recommend you choose Tmall.

Taobao: Founded by Alibaba Group on May 10, 2003, Taobao marketplace facilitates consumer-to-consumer (C2C) retail by providing a platform for small businesses and individual entrepreneurs to open online stores that mainly serve consumers in Chinese-speaking regions (Mainland China, Hong Kong, Macau, and Taiwan) and abroad. With so many sellers on the marketplace with varying levels of reputation, it can be challenging for consumers to choose the right products. To avoid unnecessary losses, we recommend consumers check the seller's reputation, such as whether the store provides a deposit, or check the store reputation rating and customer reviews.

JD.COM: In the early days, JD was an e-commerce platform for electronics, and now it has become a comprehensive e-commerce platform where most product prices are relatively low. Focusing on customers first, JD promises users that all products sold are 100% good quality and authorized, just like the products you buy from the local market, with guarantees, invoices, professional delivery, and after-sales service. After JD became a platform, an increasing number of sellers have set up their online stores on JD. However, delivery time and after-sales quality are no longer guaranteed. We recommend users prioritize choosing JD self-operated items.
If you want to purchase items directly from sellers and have them delivered to you, the service you use will be our shopping agent service.

The following procedures show how it works:

Step 1: Select items. 

Choose items from any Chinese mainland shopping websites.

Step 2: Submit your shopping agent order.

1.Enter item details or paste the item URL in the search bar, then click search. The system will automatically collect item specifications, and you can manually select color, size, etc., and add to the cart.

2.Check out items and Chinese domestic delivery fee and submit the order.

Step 3: CNCNGO Order review and item purchasing

After your order has been successfully submitted, it will be reviewed in 3-5 working hours. Once the review was completed, items will be purchased. Chinese domestic delivery duration is around 3-5 working days.After your order is successfully submitted, it will be reviewed within 3 - 5 working hours. Once the review is completed, the items will be purchased. The Chinese domestic delivery usually takes around 3 - 5 working days.

Step 4: CNCNGO receiving, inspection, and storage in warehouse.

After receiving the items, we will inspect and weigh them for you to ensure the item status and then store them in the warehouse, which takes 1 working day to complete. When the order status is "stored in the warehouse," you can click on the "arranging delivery" button to send your items abroad at any time.

Step 5: Submit delivery order

Visit "Me" -- "My Warehouse" submit the delivery order, enter the receiver address, choose the logistics company, check out the international delivery fee, customs clearance fee and other related costs, such as package removal, package strengthen, tag removal, where those can also be accomplished after you have checked the corresponding service, we will pack as your requests.

Step 6: CNCNGO collects your items from the warehouse, packs your items, and sends them out.

Step 7: Receiving parcels

After receiving the parcels, confirm the items in "Me" - "Parcel" to complete the shopping agent service by evaluating the experience.