Rules for Parcel Forwarding, Signed Acceptance, and Inspection

• When you receive a parcel and sign for it, if we find that the parcel does not meet the product packaging requirements (for instance, if the exterior of the packaging is severely damaged), we will not accept the parcel and may return it to you.
• If your parcel meets all product packaging requirements, we will open it to check for prohibited items, then weigh it and place it in the warehouse.
• If your product does not meet the air shipment requirements, we will mark the corresponding order and inform you about product return matters.
• If you discover that the parcel has not been signed by our warehouse after the standard delivery date (our warehouse is located in Guangdong and domestic parcels usually arrive within 3 to 5 business days), please contact your domestic logistics provider or the online customer service team to check the status of the parcel.

Details on “Product Inspection & Verification” and Warehouse Stocking

• By choosing “product inspection & verification”, you are authorizing us to check the quantity, color, size, and other information related to the product. After inspection, the original express delivery box will be discarded, and we will seal the product in CNCNGO's own packaging and place it in our warehouse. (This does not apply to fragile, easily damaged, or extremely large items, and items for which the express delivery box is already part of the packaging. The actual packaging results may vary depending on the situation.)
  • Slight color differences, size errors, and effects of use are not part of the product inspection process.
  • For electronics, digital devices, accessories, and other products that require specific expertise, we will not check the quality, model, and accessories during the inspection.
  • For products such as CDs, figures, and adult toys, we will not open sealed products or products with sealing labels. We will only check the exterior for damage and will not be responsible for what is inside the plastic packaging.
• If you do not select “Standard Quality Inspection”, we may either refuse to sign the parcel or change the box/packaging for you. However, if the original box/packaging of the product is damaged, we will also refuse to sign the parcel or change the box/packaging. We will ensure that your product is properly stored and your interests are protected. If there is any problem with the parcel shipped to the warehouse, please verify the problem with the sender. CNCNGO is not responsible or liable for any compensations.