Rapid Order Processing
Orders are reviewed and processed for purchasing within 12 hours, 24/7.
CNCNGO is committed to alleviating any concerns you might have when engaging in international online shopping. To ensure a seamless delivery process for your items, we have established specific processing standards for handling incoming shipments. While e-commerce platforms like Taobao offer convenience, it is important to be aware of potential illegal commercial activities. By proceeding with your order, you agree to abide by the following special circumstances and understand the subsequent procedures. If you have any inquiries during the ordering process, please do not hesitate to contact our customer service team.
1. Sensitive Products
Items such as essential oils, care solutions, lubricants, batteries, and glue are considered sensitive. To ensure successful delivery, we will remove these items from your order.
2. Customs Policy
Items containing brands, a large volume of liquid or powders, electrical products, etc. may be restricted by customs policies, and there are certain risks in sending them. If consequences are caused by the above risks, CNCNGO is not responsible for customs clearance and related legal responsibilities.
3. Professional Inspection Limitations
If you purchase electric equipment, brand items, tickets, cards, etc., we cannot conduct professional inspections (i.e. quality, authenticity, completeness, etc.). Inspectors can only check whether the items' appearance is in good condition or if the accessories are complete but cannot turn on the equipment to check the quality.
4. Fragile Items
Ceramics, glass products, and irregularly shaped items (such as wipers or automatic dampers) may be prone to damage during transit. Although we ensure item integrity before delivery, any damage incurred during shipping and categorized as fragile by logistics will require you to bear the associated losses.
5. Customized Products
If you order customized items, we recommend directly negotiating with the seller to ensure your specifications are met. After successful negotiations, provide us with relevant details or communication records with the seller via Wangwang chat. Since we cannot professionally inspect customized items, you will be responsible for any resulting losses.
6. Deposit Orders
According to Taobao seller regulations, deposit orders cannot be canceled once placed. Additionally, you must monitor seller communications and promptly settle outstanding balances to facilitate item delivery. Failure to clear outstanding balances within a specified timeframe will result in forfeiture of the deposit.
7. Sellers with Poor Credit
We suggest choosing reputable stores with at least three hearts and Taobao Guarantee coverage. Low-credit sellers without guarantee coverage may pose risks such as false delivery, non-delivery, lack of after-sales service, and inadequate rights protection. You are responsible for any losses resulting from dealing with such sellers.
By proceeding with orders containing the aforementioned risks, you acknowledge having read and accepted these terms and conditions. Please review them carefully. CNCNGO reserves the right to interpret these policies.
